Site Care Plan Terms

1. What a care plan is

A care plan keeps your site hosted, updated, backed up and supported after launch. What is included depends on the tier you chose at checkout, as described on our site at the time of purchase. Your Stripe receipt records which tier and which billing term you bought. These Terms are between you and Elevateagency, a Maryland limited liability company trading as Elevate Agency, of Boyds, Maryland, United States.

2. Free first 30 days

Your first 30 days after launch are free. Billing starts 30 days after your site goes live, not on the day you order.

3. Renewal, billing and cancellation

Your plan renews automatically. At the end of each billing term we charge the payment method on file for another term of the same length, at the rate then in effect, until you cancel. Your billing term is the one shown on your receipt: monthly, 3 months, 6 months or 1 year.

To cancel, email us at ElevateAgencyWeb@gmail.com or use the billing portal link in any receipt. Cancellation takes effect at the end of your current term, and we will not charge you again after that. There is no cancellation fee and no notice period beyond your current term.

Prepaid terms are not refunded part-way through unless we have materially failed to provide the service. Monthly plans can be cancelled at any time and simply stop at the end of the month you have paid for.

We will email you before any renewal charge on terms of 6 months or longer.

4. Price changes

We may change plan prices. If we do, we will give you at least 30 days notice by email before it applies to you, and it only takes effect at your next renewal, never mid-term. If you do not want the new price, cancel before that renewal.

Premium rate. If you bought the Premium website package, your care plan is charged at 20% below the standard rate for that tier and term, for as long as you have a plan with us. The same applies if you cancel and later start a plan again. Premium clients also pay 20% less for any add-on bought after launch.

5. Content updates on Complete

The Complete plan includes up to four content updates per month. An update means a change we can make in roughly fifteen minutes, such as swapping text, replacing a photo, or updating hours or prices. It does not mean new pages, new features, redesigns or anything requiring design or development work; those are quoted separately. Unused updates do not roll over.

6. Support response times

Response targets are business days, Monday to Friday, excluding US public holidays: two business days on Essential, next business day on Secure, same business day on Complete. These are targets we work to, not guarantees carrying penalties.

7. Uptime and security

We use reputable hosting and take reasonable measures to keep your site online and protected, including updates, backups, and on Secure and Complete a firewall and malware scanning. We do not guarantee uninterrupted uptime and no security measure is absolute. If your site is compromised we will restore it from backup as quickly as we reasonably can, which is what the backups are for.

8. Backups and your data

We take daily backups and test that they restore. Backups are retained for 30 days. Your content and customer data remain yours. If you leave, we will provide a full export on request within 30 days of your plan ending, after which we may delete it.

9. Non-payment

If a payment fails we will retry and email you. If it remains unpaid after 14 days we may suspend the service, and after 30 days we may take the site offline. We will not delete your data during this period, and restoring service once you have paid is free.

10. Ending the plan

When your plan ends, hosting ends with it. We will provide your site files and a database export so you can move it elsewhere, and we will not hold your site or domain hostage. Migrating it to a new host is your responsibility unless you buy that separately.

11. Fair use

Care plans are priced for ordinary small-business sites. If your site traffic, storage or support demands are far beyond that, we will talk to you and agree a fair price rather than quietly degrading the service.

12. Liability

To the fullest extent the law allows, our total liability under these Terms in any twelve-month period is limited to the amount you paid us for the plan in that period. We are not liable for lost profits, lost data, lost business, or any indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded.

13. General

These Terms are governed by the laws of the State of Maryland. We may update them; changes apply from your next renewal and we will tell you by email first. If any clause is unenforceable, the rest survives.

Questions or cancellations: ElevateAgencyWeb@gmail.com. Version 1.1, effective 2 October 2026.

Elevateagency, a Maryland limited liability company trading as Elevate Agency